Role Overview
As an Enterprise Customer Success Manager at Box, you will partner with enterprise customers to adopt Box and transform how work gets done across their organization using content and AI. You will serve as a strategic advisor and operator, helping customers understand their current content workflows, identify opportunities for improvement, and design future-state solutions that drive measurable business outcomes.
What You Will Do
You will own the post-sales relationship for a portfolio of enterprise customers, driving measurable business outcomes and long-term value realization. You will partner with customers to map and redesign critical workflows, identify and activate AI-powered use cases, and lead change management efforts to drive adoption of new workflows and behaviors.
Why It Might Be a Fit
The ideal candidate combines customer success, consulting, and solution-oriented thinking, with a growth mindset and the ability to leverage AI to drive smarter decisions and unlock new use cases.
Requirements
- 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role
- Experience working with enterprise customers and engaging with senior stakeholders and executives
- Demonstrated ability to translate customer needs into practical solutions and business outcomes
- Solid hands-on experience with modern AI platforms and tools
- Strong communication and storytelling skills
Benefits
- Dental insurance
- Vision insurance
- Equity
- Benefits
To apply for this job please visit job-boards.greenhouse.io.
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