Role Overview
As an Enterprise Customer Success Manager, you will partner with enterprise customers to adopt Box and transform how work gets done across their organization using content and AI. You will serve as a strategic advisor and operator, helping customers understand their current content workflows, identify opportunities for improvement, and design future-state solutions that drive measurable business outcomes.
What You Will Do
You will own the post-sales relationship for a portfolio of enterprise customers, drive measurable business outcomes and long-term value realization, and lead change management efforts to drive adoption of new workflows and behaviors.
Why It Might Be a Fit
The ideal candidate combines customer success, consulting, and solution-oriented thinking, is curious about how businesses operate, comfortable navigating ambiguity, and motivated by driving real outcomes.
Requirements
- 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing managing a book of business
- Experience working with enterprise customers and engaging with senior stakeholders and executives
- Demonstrated ability to translate customer needs into practical solutions and business outcomes
- Solid hands-on experience with modern AI platforms and tools
- Strong communication and storytelling skills
Benefits
- Equity
- Benefits
- Pay Transparency Provision
To apply for this job please visit job-boards.greenhouse.io.
Follow us on social media