Role Overview
Lead customer experience improvement within Property Services & Compliance, working with customers, colleagues, and improvement teams to tackle recurring problems and deliver on promises.
What You Will Do
Lead complex complaint investigations, develop customer insight and performance reporting, and coordinate responses to Housing Ombudsman investigations.
Why It Might Be a Fit
You’ll be a good listener, a thorough investigator, and someone who follows things through, with experience working within housing, property maintenance, or customer experience.
Requirements
- Experience working within housing, property maintenance, customer experience or a similar service-focused environment
- Experience investigating complex complaints or customer concerns
- Strong written and verbal communication skills
- Ability to interpret customer feedback and performance data
- Ability to balance customer needs, business requirements, and operational priorities
Benefits
- Up to £53,000 plus £2000 Car Allowance
- Supportive and caring environment
- Empowers employees to be happy, healthy, and inspired every day
To apply for this job please visit linkedin.com.
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