Customer Operations Associate

As a Customer Operations Associate at Brilliant, you will be responsible for day-to-day execution and resolution of client order issues within our warehouse and fulfillment operation team. You will handle high-impact, time-sensitive challenges and ensure seamless resolutions on client issues.

Requirements

• 3+ years of experience in customer service within a fulfillment, distribution, or logistics environment
• Demonstrated experience handling complex customer escalations and high-priority issue resolution with professionalism and urgency
• Strong working knowledge of fulfillment processes including order management, shipping, and warehouse operations
• Proven ability to manage multiple open issues simultaneously while maintaining accuracy and attention to detail
• Clear, professional written and verbal communication skills, comfortable communicating directly with clients and internal stakeholders
• Experience with ticketing systems, WMS, or ERP platforms preferred

Benefits

• Medical, Dental, & Vision benefits
• Flexible PTO
• Paid company holidays
• Work from home stipend for new hires