Senior Data Analyst, Customer Analytics (Insurance)

Role Overview

The Sr. Data Analyst will be a foundational member of the newly formed Customer Analytics team within Client Success. This role will turn raw customer data into actionable insights that drive retention, growth, and operational improvements across CCC’s client base.

What You Will Do

The analyst will help identify client trends, adoption opportunities, reporting gaps, and business risks, then translate those findings into clear recommendations that support retention, growth, and stronger client outcomes.

Why It Might Be a Fit

The ideal candidate combines deep technical skills with strong business acumen and a passion for customer-centric storytelling through data.

Requirements

• 5+ years in analytics, BI, or data analyst roles (ideally supporting Customer Success or customer-facing functions)
• Advanced SQL skills
• Proficiency in Tableau, Power BI, Looker, or similar BI tools
• Statistical analysis foundation (regression, ANOVA, cluster analysis, factor analysis)
• Python or R for data analysis and automation
• Exceptional communication skills
• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or related field

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

Tagged as: Data Analysis