PMO

About CCM Hockey

CCM Hockey is present worldwide, with offices in Canada, the United States, Sweden, Finland, Germany and Taiwan. Our headquarters are located in Montreal, where we create and develop our equipment. Our mission is to inspire dreams and empower every player to fulfill their passion while enjoying their game.

Our team’s vision is to be the leading brand on and off the ice, by delivering innovative products and outstanding experience to our athletes and partners everywhere, all while putting our employees and communities at the forefront.

Core Values

• Authenticity: Standing up for who you are, doing what you mean and what you believe in.
• Empowerment: Through their unique contributions, each person is different, each person is important, and each person has the opportunity to make a difference.
• Teamwork: A team that works together always beats a team of highly skilled individual players.
• Respect: Valuing differences and allowing others to express themselves when working together, to achieve common goals, to grow and succeed as a company.

Position Overview

The Sales Operations Coordinator plays a key role in supporting CCM’s North American sales team. Working closely with the Sales Operations & Pricing Analyst and Manager, this position is responsible for sales reporting, field communications, and seasonal setup activities that help drive operational efficiency across retail and team business channels.

This is a fast-paced, highly collaborative role that requires strong organization, attention to detail, and the ability to manage multiple priorities throughout the season, helping the sales team stay focused on supporting customers and growing the business.

Key Responsibilities

Reporting & Analytics

• Build and distribute recurring sales reports across retail and team business channels, highlighting performance by category, channel, and product segment
• Support the development and maintenance of reporting tools and dashboards
• Track sell-through trends, booking pace, and order fill rates to help identify business risks and opportunities
• Monitor MAP (Minimum Advertised Price) compliance and escalate violations as required

Seasonal Setup & Sales Execution

• Support seasonal setup activities including quote forms, sample order consolidation, and account-level reporting
• Coordinate the distribution of sales programs, product information, pricelists, and booking deadlines to the North American sales team
• Maintain customer profiling across S1, S2, and Team programs using internal profiling tools

Field Support & Operations

• Manage the Sales Operations inbox and act as a key point of contact for sales rep inquiries
• Support claims-related processes by coordinating with Sales, Customer Service, and Finance teams
• Maintain and improve reporting templates and sales collateral based on business needs and field feedback
• Contribute to ongoing operational improvement initiatives and ad hoc projects
• Look for opportunities to improve processes and create efficiencies within day-to-day operations

Requirements

Education & Experience

• College diploma in Business Administration, Commerce, or a related field
• 1–3 years of experience in sales operations, wholesale, consumer goods, or a related environment
• Experience or interest in the sporting goods industry is considered an asset

Technical Skills

• Intermediate to advanced Excel skills, including pivot tables, lookups, and data formatting
• Experience with Power BI or similar reporting tools is considered an asset
• Familiarity with ERP or order management systems is an advantage
• Comfortable working with large datasets while maintaining a high level of accuracy

Core Competencies

• Strong written and verbal communication skills; bilingualism (English/French) is considered an asset
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated with a strong sense of ownership and follow-through
• Collaborative team player with strong cross-functional communication skills
• Analytical mindset with a focus on continuous improvement

Why Join the CCM Team?

• Competitive salaries, including a performance-based bonus program
• Full range of group insurance benefits (medical, dental, vision, life, etc.) from Day 1
• Group retirement pension plan with employer matching (up to 5% of base salary)
• 3 weeks of vacation per year prorated as of your start date
• Discounted prices on CCM products
• Free gym at the head office
• Fun social events throughout the year

At CCM Hockey, we celebrate the difference for the benefit of our employees, our products and our collaborators. We work to create an inclusive environment where everyone, regardless of gender, ethnicity, religion, age or other motives, can give the best of themselves.