Customer Experience Customer Success Specialist

Role Overview

The Customer Success Specialist role ensures the adoption of software and value realization that lead to successful service renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.

What You Will Do

Drive solutions-based, technical and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution.

Why It Might Be a Fit

The successful applicant must be able to demonstrate deep technical knowledge in at least one area of expertise and be able to engage with customers on its application in their architectures.

Requirements

• Must possess a current US Government DOD Security clearance at a TS/SCI Full Scope level.
• 8 years relevant experience in Cisco networking (Emphasis on Security. Enterprise Networking, Data Center, Full Scope Observability (FSO) and AI are a plus).
• Cisco Certified Internetwork Expert (CCIE), Cisco Certified Networking Professional (CCNP) or equivalent skills (Security, Enterprise Networking).
• Comfortable speaking in front customers, both live and via video, presenting Cisco solutions with confidence.

Benefits

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses
• Performance-based incentive pay on top of base salary