Role Overview
Cleo is looking for a Customer Success Associate to work directly with existing customers and the CSM team to ensure a smooth onboarding, implementation, and renewal process.
What You Will Do
Uphold Cleo’s Customer Success strategy and processes, manage and facilitate cross-sell/upsell opportunities, analyze and report on customer usage data, and oversee customer lifecycle processes.
Why It Might Be a Fit
The ideal candidate will have 3-4 years of experience in Customer Success, technical account management, or a related field, with strong written and verbal communications ability.
Requirements
- 3-4 years working at an Enterprise Software and/or SaaS Company in a Customer Success, technical account management or a related field
- Strong written and verbal communications ability
- Proven ability to work in an environment with limited processes
- Experience with Open-Source solutions
- Experience working in a company selling applications, middleware, database, data warehouse, data integration technology or big/fast data technologies
- Experience with annual subscription offerings
To apply for this job please visit job-boards.greenhouse.io.
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