Customer Success Manager

Role Overview

Cleo is looking for a Customer Success Associate to work directly with existing customers and the CSM team to ensure a smooth onboarding, implementation, and renewal process.

What You Will Do

Uphold Cleo’s Customer Success strategy and processes, manage and facilitate cross-sell/upsell opportunities, analyze and report on customer usage data, and oversee customer lifecycle processes.

Why It Might Be a Fit

The ideal candidate will have 3-4 years of experience in Customer Success, technical account management, or a related field, with strong written and verbal communications ability.

Requirements

• 3-4 years working at an Enterprise Software and/or SaaS Company in a Customer Success, technical account management or a related field
• Strong written and verbal communications ability
• Proven ability to work in an environment with limited processes
• Experience with Open-Source solutions
• Experience working in a company selling applications, middleware, database, data warehouse, data integration technology or big/fast data technologies
• Experience with annual subscription offerings