Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager owns a portfolio of mid-market accounts, ensuring customers achieve measurable business outcomes through proactive engagement and deep relationship management.

What You Will Do

Manage a book of mid-market customers, focusing on retention, adoption, satisfaction, and strategic health. Develop and execute customer success plans that align with each customer’s business goals.

Why It Might Be a Fit

The ideal candidate will have strong commercial and customer judgment, AI fluency, and the ability to combine these skills to drive customer success.

Requirements

• Strategic Relationship Management
• Communication & Influence
• Analytical Thinking
• Problem Solving & Initiative
• Business Acumen
• Cross-Functional Collaboration
• AI Fluency

Benefits

• Meaningful work with high impact for a well-loved product
• Competitive, market-rate salaries
• Stock options with a 4-year vesting schedule
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• 401K with profit sharing
• Unlimited paid time off with an expectation of taking 3 weeks annually in addition to 20 company holidays
• Remote-friendly environment with monthly WFH stipend
• Parental leave
• Short- and long-term disability and life insurance coverage
• Choice of laptop computer
• Internal mobility and growth opportunities