Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will own relationships with strategic enterprise customers, working closely with Talent leaders, Engineering Managers, Directors, VPs of Engineering, and CTOs to improve adoption, strengthen technical hiring processes, and get more value from the platform.

What You Will Do

The Senior Customer Success Manager will own a portfolio of strategic enterprise customers, develop strong relationships across Talent and Engineering, run QBRs/executive reviews, and proactively identify adoption gaps, renewal risks, and expansion opportunities.

Why It Might Be a Fit

The ideal candidate will have solid experience in Customer Success within B2B SaaS, experience managing enterprise/accounts, and a strong understanding of technical products and engineering teams.

Requirements

• Solid experience in Customer Success within B2B SaaS
• Experience with developer tools, engineering software, cloud/data/security platforms, APIs, or another highly technical product used by engineering teams
• Proven experience managing enterprise/strategic accounts, ideally with complex stakeholder groups and meaningful ARR
• Strong understanding of the core CS motions: adoption, account planning, customer health, QBRs, renewal risk, and expansion
• Technically curious and comfortable discussing APIs, integrations, developer workflows, technical hiring, and how AI is changing software engineering
• Strong communicator who can translate between technical and non-technical stakeholders and simplify complex topics
• Proactive, commercially aware, and comfortable working independently in a lean environment
• AI-native in how you work, using tools such as LLMs and copilots to analyse information, automate routine work, and improve customer outcomes