Customer Success Manager

We’re seeking a Customer Success Manager to drive customer outcomes, lead onboarding, and expand revenue through upsell and cross-sell opportunities. The role involves owning customer success, partnering with growth strategists and engineers, and driving adoption and value for customers. The ideal candidate will have 3+ years of experience in Customer Success or Account Management, strong retention and expansion track record, and deep product knowledge. The role offers a competitive salary, equity, and OTE tied to retention and expansion targets.

Requirements

• 3+ years of Customer Success or Account Management experience in B2B SaaS
• Metrics-Obsessed
• Trusted Advisor
• Deep Product Knowledge
• Skilled Negotiator
• The ‘Builder’ Mentality

Benefits

• Competitive salary ($150,000 – $220,000 OTE)
• Meaningful early-stage equity
• OTE: Base + variable comp tied to retention and expansion targets