Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. The company is seeking a Technical Account Manager to partner with enterprise customers on onboarding, workflow configuration, monitoring, and ongoing adoption of the CommandLink ITSM platform.
Requirements
- 3 years minimum, 5+ years preferred in a TAM, Post-Sales, Pre-Sales, or Technical Support role.
- Relevant experience working at a SaaS company is required.
- Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice).
- Background in monitoring, alerting, AIOps, and workflow automation.
- ITIL process knowledge (incident, change, problem).
- Hands-on experience with alerting/monitoring concepts and event correlation.
- APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred).
- Familiarity with enterprise integrations and multi-tenant SaaS delivery.
Benefits
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses
To apply for this job please visit ats.rippling.com.
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