Technical Account Manager

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. We are seeking a hands-on, execution-driven Technical Account Manager (TAM) to partner with enterprise customers on onboarding, workflow configuration, monitoring, and ongoing adoption of the CommandLink ITSM platform.

Requirements

• 3 years minimum, 5+ years preferred in a TAM, Post-Sales, Pre-Sales, or Technical Support role.
• Relevant experience working at a SaaS company is required.
• Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice).
• Background in monitoring, alerting, AIOps, and workflow automation.
• ITIL process knowledge (incident, change, problem).
• Hands-on experience with alerting/monitoring concepts and event correlation.
• APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred).
• Familiarity with enterprise integrations and multi-tenant SaaS delivery.
• Execution mindset — you take ownership and deliver results.
• Strong communicator with executive presence and customer-facing confidence.
• Skilled at leading customer workshops, demos, and training sessions.
• Comfortable managing multiple enterprise accounts with accountability for success.

Benefits

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team