Senior Technical Account Manager, Australia

Senior Technical Account Manager job description. Responsible for managing complex enterprise customer relationships, driving customer success, retention, expansion, operational maturity, and cyber resiliency outcomes.

Requirements

• 7–10 years of experience in Technical Account Management, Enterprise Architecture, Customer Success, Professional Services, or related enterprise technology roles
• Proven success managing large enterprise customer relationships
• Strong customer success and executive stakeholder management capabilities
• Advanced technical expertise across cloud, infrastructure, cyber resiliency, virtualization, storage, networking, and enterprise applications
• Excellent programme and project management skills
• Experience leading complex escalations and transformational initiatives
• Strong presentation and communication skills across technical and executive audiences
• Demonstrated ability to influence retention (GRR) and expansion (NRR) outcomes
• Strong collaboration, leadership, and mentoring capabilities