Customer Onboarding Manager, Beam

We are looking for a Customer Onboarding Manager to support onboarding, customer enablement, and support operations that drive strong customer experiences and long-term retention. This role involves partnering with Customer Success, Support, and Technical Account Management teams to deliver high-quality onboarding, training, and support experiences.

Requirements

• 1–2 years of experience in a customer-facing role
• Comfort leading customer calls, trainings, or product walkthroughs
• Experience using CRM or support tools
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and follow-through
• Customer-first mindset with a genuine desire to help users succeed
• Ability to manage multiple priorities in a fast-paced environment
• Comfort leveraging AI tools to improve productivity and communication

Benefits

• Health, dental, and vision insurance
• 401(k) plan with 4% company match
• Generous Paid Time Off
• Flexible work arrangements