Customer Success Manager

At Compass, our mission is to help everyone find their place in the world. As a Customer Success Manager, you will support customers with understanding Compass, training on our tools and programs, and more. This role is 100% in-office in our Beverly Hills, CA office.

Requirements

• Manage a portfolio of high-touch customers
• Promote the adoption of Compass technology and adjacent services
• Provide essential marketing support
• Partner with the Onboarding team
• Support ongoing projects
• Serve as a mentor to Agent Experience Coordinator(s)
• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience with live or virtual training a plus
• Previous experience working with enterprise technology a plus
• Passion for supporting and serving agents trying to grow their businesses
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space
• Strong problem-solving and analytical skills
• Skilled communicator with great interpersonal skills
• Meticulous attention to detail, highly organized
• Strong creative writing skills and eye for design

Benefits

• Paid vacation
• Holidays
• Sick time
• Parental leave
• Recharge leave
• Medical benefits
• Tele-health benefits
• Dental benefits
• Vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• Pet insurance