Customer Service Manager (Route & Account Management) – New Berlin, WI

The Customer Service Manager is responsible for delivering an exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns.

Requirements

• A Bachelor’s degree is preferred.
• Excellent communication skills required.
• Must be able to travel to client sites locally.
• Must be passionate about providing world class service to our clients and customers.
• Coffee / refreshment industry experience preferred.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave