Senior Product Operations Associate

At Compass, our mission is to help everyone find their place in the world. We’re looking for a Senior Product Operations Associate to join our Executive Escalations and Product Operations Team. This role will be responsible for managing executive escalations, driving feature requests, and ensuring a high-quality customer experience.

Requirements

• Bachelor’s degree or comparable work experience
• 3+ years of experience in customer support, customer success, program management, or a related field
• Proven track record of managing cross-functional projects and customer escalations
• Experience with JIRA, Zendesk, and other customer support tools
• Ability to manage multiple projects simultaneously and prioritize effectively

Benefits

• Paid vacation
• Holidays
• Sick time
• Parental leave
• Recharge leave
• Medical benefits
• Tele-health benefits
• Dental benefits
• Vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• Pet insurance