Customer Advocacy Marketing Manager

Role Overview

Concentrix is seeking an experienced Customer Advocacy Marketing Manager to identify client success stories, build advocacy, and strengthen credibility in the market. The role requires a strong understanding of client relationships, commercial awareness, and relationship-focused communication.

What You Will Do

The successful candidate will identify new logo wins, build high-impact case studies, develop client advocacy programs, and work cross-functionally with commercial teams to surface client stories. They will also support awards and industry recognition programs.

Why It Might Be a Fit

The ideal candidate will have a proven track record in B2B customer marketing, advocacy, or reference management, with experience working in enterprise services, SaaS, or technology environments. They will be confident, professional, and easy to work with, with strong stakeholder management skills and excellent written communication skills.

Requirements

• Fluent English speaker
• Proven experience in a B2B Customer Marketing, Advocacy or Reference Management role
• Experience working in enterprise services, SaaS or technology environments
• Demonstrable track record building and managing client case study and reference programmes
• Experience working directly with Sales and Account Management teams
• Strong stakeholder management skills, including navigating client approvals and sensitivities
• Excellent written communication skills with strong commercial judgement
• Professional presence and confident client-facing communication style

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• Paid time off and holidays
• Paid learning days