Customer Success Manager – Software Advisory Services (SAS) – India

Role Overview

The Customer Success Manager will own and grow relationships with top global clients, leading high-quality IT Asset Management delivery and ensuring client satisfaction.

What You Will Do

The role involves building strong relationships with clients, supporting quality assurance, managing team utilization, and guiding clients through software license compliance and SAM topics.

Why It Might Be a Fit

The ideal candidate will have experience in SAM, software license compliance, or IT asset management, with a proven track record of maintaining client relationships and growing accounts through renewals and expanded services.

Requirements

• 8+ years of experience in SAM, software license compliance, or IT asset management
• Proven track record of maintaining client relationships and growing accounts through renewals and expanded services
• Experience reviewing work for quality and managing team resources or utilization
• Academic background: B.Tech / M.Tech / MCA / MBA / BS in Business Administration, Computer Science, Engineering, or related field
• Certifications such as CSAM, CHAMP, ITIL, or ISO 19770 are a strong plus
• Familiarity with licensing metrics from major vendors (Microsoft, IBM, Oracle, VMware, Autodesk, etc.) and experience with license true-ups or audit responses
• Hands-on experience with SAM tools such as Snow, Flexera, ServiceNow Asset Management, or Lansweeper
• Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, macros, and large data sets
• Ability to interpret complex licensing models and contractual language
• Highly organized, with a strong eye for detail and the ability to manage multiple accounts at the same time
• Excellent communication and presentation skills, including the ability to convey licensing and SAM findings to both technical and non-technical stakeholders

Benefits

• Flexible working environment
• Paid mental health days
• Generous vacation package
• Competitive compensation

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