Customer Insights Manager

The Customer Insights Manager will design, implement, and analyze enterprise wide primary and secondary research efforts in support of brand, marketing, loyalty programs, ecommerce, product development, merchandising, operations, and customer service. The Manager will be responsible for day-to-day research responsibilities, analyze data, and develop insights and recommendations to drive insights which increase understanding of customer experience, customer journey, customer satisfaction drivers, and brand perceptions/positioning – all leading to better business decisions.

Requirements

• Translate Marketing, Ecommerce, Loyalty, Product Development, Store Operations, Merchandising, and other groups’ business needs and questions into research design
• Work with research partners to develop project designs, timelines, budgets, and ensure they stay on-time, under budget, and meet key objectives and deliverables (reporting)
• Perform analyses of raw data, develop initial reports and presentations, work with manager and partners to create actionable insights and recommendations
• Present findings and implications to senior leadership
• Maintain project files and documentation

Benefits

• Medical, dental, vision, life insurance
• Paid vacation and sick days
• Paid holidays
• Tuition reimbursement
• 401(k) with company match