CRM MarTech & Email Ops Manager

Role Overview

We’re looking for a CRM MarTech & Email Ops Manager who combines deep technical expertise with operational excellence. This is a hands-on, high-output role — you’ll own the email channel end-to-end while leading MarTech platform strategy, CDP configuration, and data integration.

What You Will Do

Key responsibilities include email operations & lifecycle management, MarTech strategy & platform management, stakeholder & process management, and AI & productivity innovation.

Why It Might Be a Fit

The ideal candidate will have 5+ years of hands-on experience in email marketing operations and/or MarTech management, expert-level proficiency in CRM/Email Platform and CDP, and strong technical coding skills.

Requirements

• 5+ years of hands-on experience in email marketing operations and/or MarTech management in a high-growth or high-volume environment
• Expert-level proficiency in CRM/Email Platform and CDP e.g.: Braze, Optimove, Sendgrid, Segment CDP, or similar
• Strong technical coding skills: Liquid, HTML, CSS for email template development and dynamic content logic
• Strong SQL skills with the ability to query complex datasets, build audience definitions, and self-serve analysis
• Proven ability to leverage AI tools to accelerate production and problem-solving — this is a must
• Demonstrated experience with performance tracking, A/B testing, and data-driven optimisation of email programs
• Exceptional organisational skills — systematic approach to documentation, process design, and project management
• Excellent stakeholder management and communication skills — able to manage competing priorities across multiple teams
• Fluent English (written and verbal) is a must
• Solid understanding of email compliance regulations (GDPR, CAN-SPAM, CASL, PECR) including opt-in/opt-out management, consent frameworks, preference centres, and regional privacy requirements