Customer Success Manager

Remote Full TimeUnited States (Remote)Britive

Britive is a cloud-native Privileged Access Management (PAM) company seeking a Customer Success Manager to manage enterprise accounts, provide technical coordination, and drive customer success.

Requirements

  • 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role
  • Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects
  • Strong project management skills
  • Exceptional communication and presentation skills
  • Deep understanding of cybersecurity, cloud environments, and identity technologies
  • Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD
  • Experience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp, concise communication
  • Experience in a fast-paced, early-stage or high-growth startup

Benefits

  • Competitive compensation
  • Meaningful equity
  • Medical, dental, and vision insurance
  • Paid parental leave benefits
  • 401k
  • Flexible + Unlimited PTO
  • Career development opportunities and paths
  • Home office and connectivity stipends
  • Team socials + Offsites

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