We’re scaling our Account Management function into a disciplined, data-driven revenue engine. As our Customer Lifecycle Automation Manager, you will design and operate lifecycle automation programs across onboarding, adoption, renewal, and expansion, ensuring customers receive consistent value while reducing manual effort across the team.
Requirements
- Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk
- Build automated workflows triggered by customer behavior, product usage, and CRM data
- Develop and maintain customer health scoring frameworks using product, CRM, and support data
- Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps
- Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual outreach
- Build self-service programs, including training and onboarding content, product adoption campaigns, and renewal reminders
- Own lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle tracking
- Partner with Product and Engineering to integrate product usage data into lifecycle programs
- Collaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes
- Track and report on adoption rates, retention, and churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights
Benefits
- 100% Remote and Global
- Flexible Work Environment
- Dedicated Growth Path
- Access to Leading Tools and Technology
- Engaging Community Activities
To apply for this job please visit jobs.lever.co.
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