AP – Customer Success Manager (Multiplier experience)

Role Overview

We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.

What You Will Do

Manage and maintain strong relationships with customers throughout their journey, lead customer onboarding, act as the main point of contact for assigned customers, and monitor customer engagement, satisfaction, and overall account health.

Why It Might Be a Fit

The ideal candidate will have strong experience in customer success, excellent written and verbal communication skills, strong problem-solving and stakeholder management skills, and the ability to work independently in a remote environment.

Requirements

• 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role
• Hands-on experience with Multiplier
• Strong experience managing customer relationships and accounts
• Proven experience with customer onboarding, retention, and renewals
• Excellent written and verbal communication skills
• Strong problem-solving and stakeholder management skills
• Highly organized with strong attention to detail
• Comfortable working with CRM and customer management platforms
• Ability to work independently in a remote environment
• Willingness to work Australian business hours

Benefits

• Competitive salary based on experience and skill set
• 100% remote role — work from home anywhere in the Philippines
• Paid local holidays aligned with the Australian business calendar
• Opportunities for training and professional growth
• Work directly with a supportive Australian team — no agency middleman
• Long-term engagement with a stable and growing business