Sr Manager, Global Customer Success Operations

Dandy is hiring a Senior Manager, Training Operations to lead and scale our Training organization across the U.S., Canada, and international markets. This role oversees both field and virtual training teams responsible for delivering an exceptional onboarding experience to new dental practices.

Requirements

• 7+ years of experience in operations, training, or customer experience leadership roles within a high-growth or large-scale organization.
• Proven success as a “manager of managers”, leading multiple teams and developing strong people leaders.
• Strong operational and analytical mindset, with deep experience using performance data to guide team coaching, quality, and capacity decisions.
• Experience scaling global teams and building consistency across regions, delivery modes (virtual and field), and customer types.
• Highly process-oriented, with a track record of creating and improving cross-functional workflows.
• Excellent stakeholder management and communication skills, capable of influencing across functions and levels.
• Strong customer empathy and understanding of how to translate customer needs into operational solutions.
• Comfort operating in ambiguity, with a willingness to roll up your sleeves to solve complex problems.
• Experience in healthcare, SaaS, or high-touch B2B environments is preferred.
• Familiarity with global or multilingual teams, especially across North America and Europe.

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off