Customer Success Manager

The Customer Success Manager will manage an assigned portfolio of customers, ensuring they realise measurable value from Smartly’s platform, and grow their relationship with the platform over time. The role involves proactive management of account health, retention, and expansion outcomes, and requires strong interpersonal skills and the ability to balance relationship-building with commercial outcomes.

Requirements

• 3 – 5 years’ experience in customer success, account management, or relationship management within a SaaS or technology environment
• Demonstrated experience managing a customer portfolio with retention and/or expansion accountability and consistent engagement cadence
• Familiarity with payroll, HR technology, or SMB workforce software
• Relevant tertiary qualification in Business, Commerce, Communications, or related discipline

Benefits

• Attractive salary & commission scheme
• Great employee benefits including Health and Life Insurance
• Flexible working – work from home up to two days a week
• Conveniently located right next to the Lower Hutt shopping mall