The DCX Home-Based Client Experience Manager will work as a full-time employee for a growing business based in the United States. Responsibilities include leading and developing supervisors and a team of customer experience representatives, overseeing performance management and reporting, operational excellence, training and development, and problem solving and continuous improvement.
Requirements
- Strong communication skills and a passion for customer service
- Strong desire to go above and beyond to ensure client satisfaction
- Ability to professionally communicate via phone, email, and in person
- Ability to determine urgency in required situations and act accordingly
- Willing to learn new skills
Benefits
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
To apply for this job please visit delegatecx.wd1.myworkdayjobs.com.
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