Revenue Operations and Systems Associate

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution.

Requirements

• Own day-to-day Salesforce administration: objects, fields, validation rules, flows, permission sets, and page layouts
• Configure and maintain core sales processes — lead routing, opportunity stages, pipeline management, and forecasting structures
• Triage and resolve user-reported issues quickly; you’re the first line of support for the GTM team, not a ticket queue
• Administer and optimize the GTM stack: Gong, Outreach, Clay, Apollo, ZoomInfo, and AI tooling
• Design and build complex automated workflows that reduce manual work across the GTM motions — enrichment, sequencing logic, handoff triggers, data hygiene
• Support the design and maintenance of system integrations between Salesforce and the broader tech stack, ensuring clean and reliable data flow
• Maintain data governance standards to ensure accuracy, compliance, and reporting reliability across the stack, and document system processes, workflows, and changes
• Partner with Sales, Marketing, and CS to communicate system changes clearly and minimize disruption

Benefits

• Take what you need vacation policy
• Medical, Dental, and Vision benefits
• Life Insurance and Disability Benefits
• Retirement Plan
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office