T&T- Customer – CS&D | Customer Experience | Mumbai |Consultant

The role of a Consultant in the Customer Experience Team involves building positive relationships with teams and clients to exceed client expectations.

Requirements

• Minimum 3 years of experience
• Well-developed business acumen and strong problem-solving attitude
• Good communication skills, both written and oral
• Experience in facilitating process walkthroughs, process mapping, and radical process re-design
• Experience in end-to-end customer journey mapping and designing customer service processes
• Clear understanding of key Customer Service and Experience related metrics
• Ability to analyze information and derive actionable insights
• Ability to handle operations smoothly and lead by influence
• Strong education background and relevant certification is preferred but not mandatory
• Strong interpersonal skills and ability to navigate multiple stakeholders
• Strong sense of ownership and accountability of tasks
• Willingness to travel