T&T | EAD Engineering | Data Analyst | Consultant

The Program / Account Manager is responsible for managing client relationships and overseeing the successful delivery of programs or accounts. This role serves as the primary point of contact between the organization and its clients, ensuring alignment of goals, timelines, budgets, and expected outcomes while driving client satisfaction and business growth.

Requirements

• Own end‐to‐end delivery of programs or client accounts, ensuring scope, schedule, cost, and quality objectives are met
• Develop program plans, milestones, dependencies, and risk mitigation strategies
• Track progress against KPIs and SLAs; proactively address delivery risks and issues
• Coordinate cross‐functional teams (engineering, operations, finance, sales, support) to ensure timely execution
• Act as the primary relationship manager for assigned accounts or programs
• Understand client business goals and translate them into actionable program plans
• Lead regular client reviews, status meetings, and executive updates
• Manage client expectations and handle escalations professionally and effectively
• Integrates business specific needs from a technical solution design perspective and delivers effort estimates for those solutions
• Design & development of dashboards, volume reports, operating summaries, and presentations and graphs.
• Work with business & scrum team to identify, define & develop specifications for KPI, dashboards and reporting requirements
• Publishing reports to app.powerbi.com and setting up the necessary connection details and scheduling.
• Work on performance optimization of the dashboards and reports
• Testing & Production release steps
• Perform Prototyping and POC in support of requirements definition or technical design questions
• Resolve defects during test cycles and hyper care
• Implementation of Row Level Security by defining various constraints for each defined role
• Excellent in writing DAX
• Expert knowledge using advanced calculations using MS Power BI (Aggregate, Date, Logical, String, Table)
• Good at creating different visualizations using Bar Chart, Slicers, Lines, Pies, Histograms, Maps, Scatter, Bullets, Heat Maps, Tree maps, etc.
• Performance tuning (pushdown logic, calculated columns and measures, data loading strategies, filtering data, variables)
• Experience in Custom Visuals and Groups Creation.
• Experience in Managing Embed Codes
• Experience in Data Gateway for data refreshing, content Pack Library.
• Experience in working with data sources like Azure Analysis Services, RDBMS
• Excellent communication skills (written & oral)
• Proficiency in SQL
• Proficiency in Power BI – Modelling (Relationship/DAX) & Visualization

Benefits

• base salary
• benefits package
• opportunities for growth and development
• challenging work environment

Tagged as: Data Analysis