Role Overview
We’re hiring a Strategic Customer Success Manager to own our largest digital health and pharmacy accounts after they sign. This role doesn’t carry a quota. You’re measured on retention, renewals, and volume growth from your accounts, and you’ll work closely with product and engineering.
What You Will Do
Own a book of strategic accounts, be the main post-sale contact for our highest-value digital health and pharmacy customers, agree on success criteria with each account and track them, protect and grow revenue, spot at-risk accounts early from usage and support data, and run the plan to turn them around.
Why It Might Be a Fit
You’ll need to learn a complex domain quickly, own a book of strategic accounts, be the main post-sale contact for our highest-value digital health and pharmacy customers, and work closely with product and engineering.
Requirements
- 5+ years in a post-sale, account-owning role (Customer Success, Account Management, Strategic AM) with a named book of business.
- Retention and growth you can point to. Renewals, NRR, saves, or volume growth on accounts you owned.
- B2B experience. Your customers were companies.
- Proactive account work. Account plans, success criteria, health scoring, and QBRs you ran yourself.
- Comfort with data. You read a dashboard and turn what changed into a plan.
- Executive presence. You’re comfortable running a meeting with a customer’s COO or head of pharmacy.
Benefits
- Competitive base salary
- Meaningful early-stage equity
- Health, dental, and vision coverage
- 401k matching
- Flexible PTO
To apply for this job please visit jobs.ashbyhq.com.
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