Strategic Customer Success Manager (Digital Health & Pharmacy)

Role Overview

We’re hiring a Strategic Customer Success Manager to own our largest digital health and pharmacy accounts after they sign. This role doesn’t carry a quota. You’re measured on retention, renewals, and volume growth from your accounts, and you’ll work closely with product and engineering.

What You Will Do

Own a book of strategic accounts, be the main post-sale contact for our highest-value digital health and pharmacy customers, agree on success criteria with each account and track them, protect and grow revenue, spot at-risk accounts early from usage and support data, and run the plan to turn them around.

Why It Might Be a Fit

You’ll need to learn a complex domain quickly, own a book of strategic accounts, be the main post-sale contact for our highest-value digital health and pharmacy customers, and work closely with product and engineering.

Requirements

• 5+ years in a post-sale, account-owning role (Customer Success, Account Management, Strategic AM) with a named book of business.
• Retention and growth you can point to. Renewals, NRR, saves, or volume growth on accounts you owned.
• B2B experience. Your customers were companies.
• Proactive account work. Account plans, success criteria, health scoring, and QBRs you ran yourself.
• Comfort with data. You read a dashboard and turn what changed into a plan.
• Executive presence. You’re comfortable running a meeting with a customer’s COO or head of pharmacy.

Benefits

• Competitive base salary
• Meaningful early-stage equity
• Health, dental, and vision coverage
• 401k matching
• Flexible PTO