Role Overview
Builds and maintains positive working relationships with customers, ensuring efficient contract processing, invoicing, and service delivery. Coordinates response to installation-related issue evaluation and resolution. Monitors Customer Success Management by analyzing sales and performance data.
What You Will Do
Responsible for Customer Success Management for customers in the medium-to large business market. Assists with on-boarding and management of new and strategic customer accounts. Ensures customers receive best-in-class technical, process or product-specific consulting.
Why It Might Be a Fit
Recognized as expert on assigned customer(s) and provides insights that influence DN product, sales and marketing decisions. Provides advice and counsel to Customer Success Management colleagues.
Requirements
- Expertise in customer success management
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Analytical and problem-solving skills
- Experience in contract negotiation and management
To apply for this job please visit eeug.fa.us6.oraclecloud.com.
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