Revenue Operations Analyst

Position Overview

The Commercial Operations Specialist will support the operational engine of the sales process from beginning to end: creation or modification of sales process steps to support business needs, best practice development, reporting and dashboards, documentation, and training. Working with Sales and Customer Success leaders across multiple GTM teams, this role will apply an operational lens to all areas of Sales and CS including dashboards, training, process documentation, sales compensation reconciliation, data firmographics and more. This role will work closely with the commercial teams but also work cross-functionally with groups such as legal and finance.

Key Responsibilities

• Drive Sales and Customer Success process enhancements, modifications and best practices development and documentation
• Act as a business partner to the Salesforce Automation leadership team to gather end user requirements, design, and test enhancements and new features and fields in SFDC to make sure they are ready for the end users
• Work closely with renewal managers and Customer Transactions to make sure the sales process is working appropriately, and the reports and processes are in place or updated and documented to meet changing business needs
• Serve as point of contact for Sales Operations for end-users with questions
• Assist the Sales Compensation team with monthly results reconciliation and tracking
• Manage special projects from beginning to end

Required Experience/Skills

• 3+ year’s work experience in a results-driven business role, preferably in Operations or Customer Success
• Experience doing analysis and data reconciliation in Microsoft Excel (using vlookups, pivot tables, etc.) and creating professional-looking slides with charts in PowerPoint
• Experience with Salesforce is required
• Organized, outgoing, quick thinking, tech-savvy and analytical
• Able to adapt to change and learn new things quickly
• A demonstrated track record of tackling problems and creating solutions

Preferred Experience/Skills

• Experience with Gainsight is an advantage but not essential
• Strong interpersonal and presentation skills – comfortable presenting in front of a group
• Strong written and verbal communication skills

About Diligent

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly – those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs
• We have teams all over the world. Headquartered in New York City, with office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority

This role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.