Account Manager – Airline Business Mgmt

We have an incredible opportunity for a dynamic Account Manager to join our growing New York Team! About DO & CO: We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world.

Requirements

• Serve as the primary point of contact for major airline accounts, ensuring exceptional client service and operational execution.
• Manage large-scale airline catering accounts, coordinating daily operational needs and ensuring all service specifications are met accurately and on time.
• Build and maintain strong long-term client relationships through proactive communication, business reviews, and strategic account management.
• Lead, train, coach, and support operational teams including Flight Coordinators and Food Packers while ensuring compliance with company policies and safety standards.
• Prepare and present performance reports, operational updates, and account strategies to airline clients and senior leadership.
• Identify opportunities for account growth including expanded services, premium offerings, route additions, and increased business volume.
• Support contract renewals, client retention efforts, and revenue growth initiatives.
• Ensure compliance with all TSA, airport security, food safety, HACCP, and airline operational requirements.
• Assist with menu updates, SPML specifications, inventory checks, and operational planning related to airline accounts.
• Oversee catering production flow, meal setup, packaging, tray assembly, and final aircraft handoff to ensure compliance with airline standards and food safety regulations.
• Analyze operational data and trends to identify opportunities for process improvements, cost savings, and enhanced client satisfaction.
• Monitor airline catering performance metrics including on-time delivery, quality standards, inventory accuracy, and operational efficiency.

Benefits

• Daily Complimentary Meals (Breakfast, Lunch and Dinner)
• 401K
• Medical benefits: medical, dental, and vision