Customer Success Manager, Enterprise

Role Overview

As a Customer Success Manager on the Enterprise team, you’ll be the strategic force guiding high-impact, enterprise-level organizations to unlock the full potential of Docebo’s AI-powered LMS platform.

What You Will Do

Champion Enterprise Relationships, Drive Platform Adoption, Master Docebo’s Suite, Translate Technical to Business, Protect and Expand Retention, Navigate Escalations and Alignment, Amplify Customer Advocacy.

Why It Might Be a Fit

You’ll be working with a team that isn’t afraid to challenge the status quo, and you’ll have the opportunity to make a real impact on how people learn.

Requirements

• Minimum 5 years of experience in a B2B SaaS Customer Success role managing complex, enterprise account portfolios with a focus on retention and growth.
• Outcome-Driven Strategy
• Strategic Stakeholder Engagement
• Composed & Autonomous
• Cross-Functional Collaborator
• LMS & HR Tech Savvy
• Scaling CS Services

Benefits

• Financial Wellness
• Your Well-Being, Covered
• Rest, Relax, Repeat
• Family First
• Connections That Count