Role Overview
As the Senior Customer Success Manager (CSM) for North America, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals.
What You Will Do
Serve as the primary post-sales of contact for a defined set of accounts, develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges, and execute customer success plans to drive onboarding, adoption, and satisfaction.
Why It Might Be a Fit
You will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
Requirements
- 3+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management
- Strong communication, presentation, and relationship-building skills
- Comfortable working independently in a remote-first environment
- Familiarity with cybersecurity and how that translates business level outcomes
- Executive presence, written, and verbal communications skills
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is helpful
Benefits
- Competitive Equity Package
- Comprehensive Benefits Plan
To apply for this job please visit job-boards.greenhouse.io.
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