Director, GTM Business Systems

Role Overview

As the Director, GTM Systems, you will lead the team responsible for translating business strategy into scalable platform capabilities across Dropbox’s go-to-market organization. You will own the business management of our GTM platform portfolio, ensuring the systems that power Marketing, Sales, Customer Success, and Support evolve in lockstep with the needs of the business.

What You Will Do

Own the business roadmap for the GTM platform portfolio across Marketing, Sales, Customer Success, and Support. Translate business priorities into platform capabilities that improve productivity, customer experience, and operational scalability.

Why It Might Be a Fit

Success in this role requires strong systems thinking, exceptional cross-functional leadership, and the ability to balance strategic transformation with operational excellence.

Requirements

• 10+ years of experience leading business systems, platform management, product management, business transformation, or GTM technology organizations
• Experience managing enterprise GTM platforms such as Salesforce, CPQ, Marketo, Zendesk, Planhat, Outreach, Clari, or similar technologies
• Proven experience leading cross-functional teams responsible for platform strategy, business process improvement, or enterprise transformation
• Demonstrated ability to translate business strategy into scalable technology capabilities
• Experience leading platform governance, roadmap prioritization, and business stakeholder management across multiple functions
• Strong understanding of commercial business processes spanning Marketing, Sales, Customer Success, and Support
• Experience partnering closely with engineering and technical architecture teams to deliver complex technology initiatives
• Exceptional communication and executive stakeholder management skills
• Demonstrated ability to lead organizational change and platform adoption at scale

Benefits

• Dental insurance
• Vision insurance
• Salary: $228,000—$308,400 USD (US Zone 2)
• Salary: $202,600—$274,200 USD (US Zone 3)