Senior Customer Enablement Manager, GCM, Customer Enablement

Role Overview

The Senior Customer Enablement Manager provides operational support and oversight across the customer account, acting as a direct link between Global Customer Management (GCM), the customer, and regional and local DSV operations. The role is responsible for driving operational performance, standardization and visibility across the account while supporting customer requirements, strategic initiatives and continuous improvement.

What You Will Do

Act as a primary GCM point of contact for operational customer requests, build strong partnerships with regional and local operations leadership, monitor operational KPIs, support weekly, monthly and quarterly customer and internal operational reviews, and drive follow-up and accountability for operational actions, service issues and customer commitments.

Why It Might Be a Fit

The successful candidate will have a strong background in operations, supply chain, logistics, key account management or program management, with contract logistics and multi-site operational experience preferred. The role requires strong communication and interpersonal skills, problem-solving and analytical capability, and the ability to communicate clearly and effectively at both operational and executive levels.

Requirements

• Strong background in operations, supply chain, logistics, key account management or program management
• Contract logistics and multi-site operational experience preferred
• Demonstrated experience managing customer relationships and working across multiple functional and operational teams
• Strong understanding of operational KPIs, service performance and continuous improvement
• Strong communication and interpersonal skills with the ability to influence across organizational levels
• Strong problem-solving and analytical capability
• Ability to communicate clearly and effectively at both operational and executive levels
• Results-oriented, proactive and comfortable working in a fast-paced customer environment
• Strong organizational skills with a program-management mindset and ability to manage multiple priorities
• Strong Microsoft Office skills, particularly Excel and PowerPoint
• Bilingual skills (English/Spanish) preferred but not required

Benefits

• Dental insurance
• Vision insurance
• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase

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