Account Manager

Role Overview

The Account Manager serves as the strategic partner for an assigned portfolio of manufacturing customers using our Deacom ERP solution. By developing a deep understanding of each customer’s business, earning executive trust, and helping customers realize the full value of their partnership with ECI, the Account Manager identifies opportunities to expand the relationship while driving customer success, retention, and revenue growth.

What You Will Do

Develop a deep understanding of ECI’s products, services, and manufacturing customers’ business objectives to effectively communicate value and identify opportunities for growth. Continuously expand knowledge of ECI solutions, manufacturing best practices, and customer industries to strengthen strategic conversations and deliver greater customer value.

Why It Might Be a Fit

Successful Account Managers at ECI are naturally curious, proactive, and committed to continuous learning and growth. They take ownership of their customer relationships, seek to deeply understand each customer’s business, embrace feedback, focus on what they can control, and collaborate across teams to create meaningful outcomes for customers and ECI.

Requirements

• Proven success in account management, consultative sales, customer success, or business development, preferably within enterprise software or technology.
• Experience working with manufacturing customers and an understanding of manufacturing operations is highly desirable.
• Ability to build trusted relationships with stakeholders ranging from end users to executive leadership.
• Strong business acumen with the ability to understand customer objectives and align technology solutions to business outcomes.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Highly organized with the ability to manage multiple customer relationships and priorities simultaneously.
• Demonstrated ability to collaborate effectively across cross-functional teams.
• Experience using CRM software such as Salesforce.
• Bachelor’s degree preferred.
• Ability to sit and work at a computer for extended periods.
• Ability to communicate effectively through virtual meetings, presentations, and customer conversations, including software demonstrations lasting up to two hours.
• Demonstrated ability to take ownership, adapt to change, and thrive in a collaborative, fast-paced environment.

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and advancement
• Collaborative and fast-paced work environment