Account Manager – ANZ

Role Overview

We’re looking for a self-starter, highly energetic Account Manager, who is passionate about voice technology. The Account Management team is at the forefront of building a community of highly engaged people that want to partner with us for the long term.

What You Will Do

Build and maintain strong relationships with a book of commercial and enterprise clients in the ANZ region, drive long term adoption of multiple products, monitor customer usage and adoption of our products, own expansion and renewal of accounts within your book of business, measure and improve customer satisfaction & experience.

Why It Might Be a Fit

Endless opportunities for impact, scalable account management playbook and framework, strong relationships with customers, driving long term value for customers.

Requirements

• 3-7 years of previous experience in Account Management or Customer Success in a fast paced, SaaS organization
• A strong builder and customer excellence mindset
• Commercial experience — you will own renewals and expansion for your book of business
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Excellent problem-solving and analytical skills to address customer needs and concerns
• A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale

Benefits

• Innovative culture
• Growth paths
• Learning & development
• Social travel
• Annual company offsite
• Co-working