Role Overview
We’re looking for a senior-level Client Success Manager to serve as the central point of oversight and strategic guidance for some of our most important accounts. This is a service delivery and strategic role, not an account management or sales role.
What You Will Do
Provide oversight across all activity within an account, coordinating the multiple business units and service lines involved so everyone is working in tandem. Act as a trusted advocate for both internal teams and the customer, ensuring we deliver on what we’re contracted to provide.
Why It Might Be a Fit
We need someone experienced who can hit the ground running with minimal ramp-up. You’ll be stepping into established, high-value accounts, so we need someone who can provide strategic input to account teams and internal team members, guiding decisions and keeping work aligned to the customer’s goals.
Requirements
- Bachelor’s degree in computer science, Information Technology, Business Administration, or related field
- 5+ years of experience in a service delivery, service delivery management, or IT operations role within an IT services or managed services environment
- Strong grasp of the IT services landscape
- Excellent stakeholder management and communication skills
- Strong organizational and operational discipline
- Comfort operating with autonomy and providing strategic direction without hand holding
- Experience using Salesforce platform preferred
To apply for this job please visit linkedin.com.
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