Customer Experience Specialist

Role Overview

The Customer Experience Specialist supports customers, representatives, and the regional sales team by managing non-technical sales and order needs across customer-facing channels. The role strengthens sales execution and customer fulfillment by maintaining pipeline data, managing the order backlog, returns processes, and coordinating with internal stakeholders to deliver a consistent customer experience.

What You Will Do

Support customers, representatives, and Endress+Hauser sales team with non-technical sales requests, support Sales Engineers, manage sales backlog, and facilitate new customer setups.

Why It Might Be a Fit

The ideal candidate will have an Associate’s degree or at least 3 years of relevant experience, strong communication skills, critical thinking, and problem-solving skills. The candidate should be able to work independently and prioritize tasks effectively.

Requirements

• Associate’s degree or at least 3 years of relevant experience
• Ability to travel up to 5% domestically
• Ability to communicate in a clear and concise manner to external and internal customers
• Critical thinking and problem-solving skills
• Ability to prioritize and manage time effectively
• Computer skills (Microsoft Office, Outlook, SAP, Salesforce)
• Ability to work and make informed decisions independently and on own initiative

Benefits

• Tuition reimbursement
• Comprehensive benefits package (medical, dental, vision)
• Competitive compensation and bonus opportunities
• Generous paid time off
• Life insurance
• 401(k) savings with company match
• Full-service café
• Fitness center
• Health clinic

Tagged as: Salesforce