Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will play a crucial role in nurturing and growing Epidemic Sound’s existing B2B business in North America. Your role will be to retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises.

What You Will Do

Your key responsibilities include acting as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across your assigned portfolio, identifying new upsell and expansion business opportunities, and collaborating with internal teams to channel customer feedback.

Why It Might Be a Fit

We value diversity and encourage everyone to come and soundtrack the world with us. We believe that bringing people together from different backgrounds, experiences, and perspectives makes for a healthy workplace, a more successful business, and a better world.

Requirements

• 6+ years of relevant Sales or Customer Success experience
• proven track record in B2B enterprise roles
• track record of leading multi-brand rollouts
• strong capacity to build relationships quickly
• utilize customer usage data to mitigate churn risk

Benefits

• Equal opportunity employer
• Diversity and inclusion