Customer Success Manager, Onboarding – EMEA

Role Overview

The Customer Success Manager, Onboarding – EMEA will possess the ability to meet or exceed all launch KPI’s, including continuously minimizing time to first value, and guide a smooth technical launch in collaboration with our Technical Solutions team.

What You Will Do

Lead the onboarding process for new customers, ensuring a smooth transition from sales to realized value in the shortest amount of time possible. Assist clients in the initial setup and configuration of the software, tailoring the implementation to meet their specific business needs.

Why It Might Be a Fit

The ideal candidate will have a customer-centric mindset with a focus on delivering exceptional service and exceeding client expectations, and will be able to build and maintain strong, long-lasting relationships with clients.

Requirements

• Ability to understand and explain technical concepts, as well as troubleshoot basic technical issues
• Ability to build and maintain strong, long-lasting relationships with clients, understanding their business goals, and acting as their trusted advisor
• Experience in sales or a strong understanding of sales principles, including the ability to negotiate contracts and upsell products or services
• A customer-centric mindset with a focus on delivering exceptional service and exceeding client expectations
• Strong problem-solving skills to address client issues, resolve conflicts, and find creative solutions to meet client needs – Consultative in approach

Benefits

• Employer Covered Medical, Dental and Vision Insurance
• Unlimited PTO and paid holidays
• 401(k) (No matching at this time)
• Paid parental leave for putting your family first
• Education, gym, and equipment stipend