Design and deliver training programs for customer support teams to enhance customer service skills and overall customer experience.
Requirements
- Design and deliver engaging training programs
- Develop training materials
- Monitor and evaluate trainee performance
- Collaborate with Operations, Quality, and Product teams
- Identify skill gaps and recommend targeted training interventions
- Track training effectiveness
- Maintain training records, documentation, and reports
- Provide coaching and mentoring
To apply for this job please visit fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com.
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