Role Overview
Experian is a global data and technology company that drives opportunities for people and businesses. The Senior Customer Success Manager is responsible for managing a portfolio of customers, ensuring a consultative experience that promotes retention, adoption of solutions, and value generation.
What You Will Do
Key responsibilities include managing and developing relationships with a portfolio of customers, tracking portfolio indicators, and executing action plans for retention and growth.
Why It Might Be a Fit
The ideal candidate should have an analytical, consultative, and results-oriented profile, good communication, organization, and negotiation skills, and competencies such as customer focus, proactivity, analytical capacity, communication and influence, teamwork, priority management, negotiation, critical thinking, excellent verbal and written communication, efficient organization and management of multiple accounts simultaneously, autonomy to conduct projects and action plans, and orientation to results and goals.
Requirements
- completed higher education degree
- experience in Customer Success, Account Management, or related areas
- experience in Customer Success in companies with benefits or HR relationships
- experience in managing B2B and B2B2C customer portfolios
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Disability insurance
- Paid time off
- Retirement plan
- Wellness program
- Professional development opportunities
To apply for this job please visit jobs.smartrecruiters.com.
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