Factal is seeking a Customer Success Manager to focus on customer satisfaction, retention and growth in the US. The candidate will be responsible for product expertise, training, relationship-building, problem-solving, and advocacy. The ideal candidate will have a minimum of two years account management experience with enterprise clients.
Requirements
- 2+ years account management experience with enterprise clients
- Effective and professional communication through all mediums
- Ability to develop solutions to challenging member problems
- Experience asking tough questions to identify customer needs
- Intellectual curiosity and awareness of current events
- Comfortable working independently in a remote setting and occasional travel
- Knowledge of CRM tools like HubSpot or Salesforce
Benefits
- Full Medical, Vision, and Dental Coverage
- Basic Life Insurance Policy fully covered by Factal
- Generous PTO and Parental Leave
- 401K
- Stock Options
To apply for this job please visit factal.breezy.hr.
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