Seeking a facilitator of the customer journey through the loan process and all aspects of product delivery before, during and after the closing. As a Customer Experience Specialist, you will be the customer’s point-of-contact, establishing strong relationships by providing exceptional levels of service and support.
Requirements
- Accurately documenting customer interactions and seeing them through to resolution
- Generating referrals by promoting core products, services and digital tools
- Providing Sales Support for Sales Team
- Following established protocols to prevent fraud and risk
- Addressing customer inquiries related to payments, interest, and account changes
- Resolving overdrafts and past due accounts with the involvement of other teammates, if necessary
- Coordinating new loan application needs from submission to obtaining signatures from customers
- Entering applications into appropriate systems and working with officers to gather necessary financial, legal, and identification documentation
- Renewing operating line of credit
- Managing invoices
- Maintaining office supplies
- Coordinating loan file record retention
- Providing administrative support to team leaders and teammates
- Validating vendor identification and work orders
- Coordinating facility service requests
- Managing pooled vehicles by scheduling maintenance and repairs
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k)
- Vacation
- Sick leave
- Paid holidays
- Parental leave
- Life and disability insurance
- Employee Assistance Program (EAP)
- Wellness programs
- Tuition assistance
- Short-term incentive pay
To apply for this job please visit careers.fcsamerica.com.
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