Role Overview
The Customer Experience Specialist will be the customer’s point-of-contact, establishing strong relationships by providing exceptional levels of service and support. They will engage with customers, prospects, team members, and visitors through phone, in-person, and digital channels.
What You Will Do
The Customer Experience Specialist will be responsible for accurately documenting customer interactions, generating referrals, and providing sales support. They will also be responsible for monetary accounting activities, addressing customer inquiries, and managing office operations.
Why It Might Be a Fit
The ideal candidate will have a minimum of two years’ customer service experience and a preferred Associate’s Degree in Business, Finance, or a related major. They will be responsible for providing exceptional customer service, generating referrals, and supporting the sales team.
Requirements
- Preferred Associate’s Degree in Business, Finance, or related majors or equivalent work experience
- A minimum of two years’ customer service experience or equivalent work experience
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k)
- Vacation, sick leave, paid holidays, and parental leave
- Life and disability insurance
- Employee Assistance Program (EAP)
- Wellness programs
- Tuition assistance
- Short-term incentive pay
To apply for this job please visit careers.fcsamerica.com.
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